Tech support and business-consulting
Depending on daily volume of ad events, network owners are provided with different support level (not at the expense of tech support and business consulting quality provided to low-turnover customers, but owing to broadening the range of service to high-turnover customers). With urgent questions all our customers could consult with our Support Team in live chat or by phone, while additional support is provided in turn depending on the client's magnitude:
| Daily ad impressions number |
Tech support and Business consulting |
Extra conditions |
| up to 50 000 (Light edition) |
min |
|
| up to 150 000 Requests* |
processing as far as resources available |
|
| 150 000 - 15 000 000 |
Continuous requests processing, business-consulting on request, consideration of proposed new functionality implementation |
Signing of typical agreement "About usage of Adgine.net online service" (not necessarily) |
| above 15 000 000 |
Accelerated requests processing, consideration of new functionality by request, possible discounts, interface customization assistance, possible signing of agreement gaining exclusive rights on network with definite parameters |
Possible signing of exclusive agreement "About usage of Adgine.net online service" by request |
* Request means written appeal to Support: reporting a bug / containing propositions of new functionality implementation / requesting expanded consultation over specific system's features.
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